Frequently Asked Questions
Do you have any questions we are here to help. Drop us an email product@mindsmartinnovations.com we aim to get back to you within 24hours.
Product & Fit
What are the gloves made from?
Our heated under gloves are crafted from 100% stretch polyester with soft,moisture-resistant fibers and durable silicone grip on the palms and fingers.They’re ultra-thin, supple and designed to fit comfortably under any work or winter glove.
Will they fit under my existing gloves?
Yes. Their slim profile means they slide neatly under work gloves, ski gloves or any winter outer glove without bulk. You can also wear them on their own for driving, walking or gardening.
How do I choose the right size?
Because the fabric stretches, sizing is straightforward.
• M/L: most popular with women
• XL/2XL: most popular with men
Simply measure around your hand (excluding the thumb) and select the nearest size.
Are the gloves unisex?
Absolutely. Both sizes are suitable for men and women.
Heat & Power
How warm do the gloves get?
The carbon-fibre heating elements warm the entire back of the hand and fingertips, reaching up to 68 °C at the highest setting.
How many heat settings are there?
Three. A single button lets you cycle through low, medium and high so you can match the temperature to the conditions.
Are spare or replacement batteries available?
Yes. Extra battery packs can be purchased if you need extended runtime or a back-up set.
Are the gloves unisex?
Absolutely. Both sizes are suitable for men and women.
Use & Care
Are the gloves touch-screen compatible?
Yes. You can use your phone or tablet without removing them.
Can I machine-wash the gloves?
Yes. Remove the batteries and follow the care label—cold, gentle wash and air-dry only.
What activities are they suited for?
They’re ideal for outdoor work, hiking, golf, winter sports, driving, gardening and any cold-weather activity. Many customers also use them under protective work gloves for all-day warmth.
Orders & Delivery
How quickly will my order ship?
Orders are processed within 24 hours (Monday to Friday) and dispatched by Royal Mail Tracked 48-hour delivery.
Do you ship internationally?
Yes, we can ship worldwide. Delivery times vary depending on the destination and customs clearance.
Warranty & Support
What warranty do you offer?
All gloves come with a one-year guarantee covering the batteries and thermostat.After this period we continue to provide support and can often troubleshoot issues remotely.
How do I request a repair or warranty service?
Email info@mindsmartinnovations.com with your order number and a brief description of the issue. Our specialists will guide you through the next steps.
Who can I contact with further questions?
You can email us at info@mindsmartinnovations.com or call 07496 339 853. Our team will be happy to help.